Privacy Policy
Privacy Policy
Royal City Hotel – Town
At Royal City Hotel – Town, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with us online or during your stay.
1. Information We Collect
We may collect personal information such as:
- Name, phone number, email address
- Payment details for reservations
- Identification documents (when required for check-in)
- Preferences and special requests
- Website usage data (e.g., via cookies and analytics tools)
2. How We Use Your Information
Your data may be used to:
- Confirm and manage reservations
- Communicate offers, updates, or service-related notices
- Improve our services and guest experience
- Comply with legal or regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Payment processors (for secure transactions)
- Law enforcement, when required by law
- Authorized service providers assisting with hotel operations
4. Data Security
We implement industry-standard measures to protect your personal data from unauthorized access, disclosure, or misuse.
5. Your Rights
You have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing communications at any time
6. Cookies
Our website may use cookies to improve functionality and analyze site traffic. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
This policy may be updated periodically. Please check this page for the latest version.
8. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at:
Royal City Hotel – Town
reception.annex@royalcityhotel.co.ke
+254 702 996 184
